Returns

How can I return my order?

If you wish to return products (this does not apply to digital products), please follow the steps below:

Complete the form below or contact our customer service team.

Is returning an item free of charge?

The shipping costs for returning items are not reimbursed. Return shipments are the responsibility and risk of the customer. This means that we are not liable for any damage to or loss of returned items during transit. We therefore recommend that you always request a tracking number from the carrier and keep it in a safe place.

When will I receive my refund?

The purchase amount for the relevant books, excluding the original shipping costs, will be refunded as soon as possible and no later than 14 days after we have agreed to the return.

What are the return conditions?

A return shipment must meet the following conditions:

You may return an item within 14 days. This period starts on the day after you receive your order.
If you ordered multiple items in a single order, you may return them up to 14 days after receiving the last item.
The item must be returned in its original condition and in suitable packaging.

I received a damaged product

All products purchased from us are covered by the statutory warranty. This means that an item must be in good condition upon delivery and function properly under normal use.

If you receive an item that does not meet these requirements, we will provide an appropriate solution as quickly as possible. Depending on the product, this may involve a replacement or a refund.

In this case, please contact us at info@roodbont.nl.